Shipping policy
At IdealRUGS, we are committed to making your shopping experience as simple as possible, including getting your rug safely delivered to your door. This Shipping Policy explains our shipping costs, processing times, delivery timeframes and what to expect once your order has been dispatched.
1. Australia-Wide Shipping
We offer shipping Australia-wide for rugs and other eligible products purchased through our online store.
We currently ship to most metropolitan, regional and rural areas across Australia. Delivery availability and shipping costs may vary depending on the destination, package size and whether the delivery address is classified as a regional or remote area.
Some locations may incur additional freight charges or may require a separate shipping quote.
2. Shipping Costs & Rates
Shipping charges are calculated based on the length of the packaged item and the applicable freight rate.
Our current online freight rates are:
| Package Length | Shipping Price* |
|---|---|
| 70–100 cm | $24 |
| 110 cm | $30 |
| 133–170 cm | $36 |
| 180–200 cm | $48 |
| 220–250 cm | $60 |
| 280–300 cm | $100 |
| Small Packages / Underlay | $24 |
*Freight rates provided by our freight carrier are listed excluding applicable tax and are subject to change.
Where applicable, the shipping cost displayed at checkout will be the amount payable for your order.
For large, bulky or unusual orders, we reserve the right to contact you if the actual freight cost differs significantly from the shipping amount calculated at checkout.
3. Order Processing Time
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders are not normally processed, dispatched or delivered on weekends or Australian public holidays.
During busy periods, promotional events, sales, public holidays or periods of unusually high order volume, processing times may be longer.
If an item is temporarily unavailable or requires additional preparation time, we will contact you using the details provided with your order.
4. Estimated Delivery Timeframes
Once your order has been dispatched, estimated delivery times are generally:
- NSW Metropolitan & Major Regional Areas: approximately 2–5 business days
- Other Australian Metropolitan Areas: approximately 3–7 business days
- Regional & Rural Areas: approximately 5–10 business days
- Remote Areas: delivery may take longer and may require additional freight charges
These timeframes are estimates only and are not guaranteed delivery dates.
Delivery times may be affected by factors outside our control, including courier delays, severe weather, public holidays, peak periods, transport disruptions and remote-area delivery requirements.
5. Tracking Information
Once your order has been dispatched, we will provide tracking information where tracking is available.
Tracking details may be sent to the email address or mobile number provided when placing your order.
Please allow some time for tracking information to become active after your parcel has been collected by the carrier.
Customers can use the tracking information to monitor the progress of their delivery and should ensure that their contact details are correct when placing an order.
6. Regional & Remote-Area Deliveries
We ship to regional and rural Australia; however, some remote locations may attract additional freight charges.
If your delivery address is classified by our freight carrier as a remote or non-standard delivery area, we may contact you after your order has been placed to advise you of any additional freight costs.
Where an additional freight charge applies, the order may not be dispatched until the additional amount has been approved and paid.
Some remote locations may also have longer delivery timeframes or specific delivery restrictions imposed by the freight carrier.
7. Delivery Requirements
Customers are responsible for providing a complete and accurate delivery address, including:
- Full street address
- Suburb/town
- State
- Postcode
- Contact phone number
Please ensure someone is available to receive the delivery where required.
For large or bulky rugs, customers should ensure there is suitable access for the delivery vehicle and that the property can accommodate the packaged rug.
We are not responsible for additional delivery costs resulting from an incorrect or incomplete address supplied by the customer.
8. Delayed Deliveries
If your order is delayed beyond the estimated delivery timeframe, please contact us with your order number and tracking information.
We will assist in contacting the relevant freight carrier and investigating the delay.
Please note that delivery timeframes are estimates and delays caused by freight carriers, weather, road conditions, public holidays, peak periods or other circumstances outside our control do not automatically qualify for a refund of shipping charges.
9. Lost Deliveries
If tracking indicates that your order has been lost in transit, please contact us as soon as possible.
We will work with the freight carrier to investigate the shipment and determine the appropriate resolution.
Where an order is confirmed as lost by the carrier, we will work with you to arrange an appropriate replacement or other resolution in accordance with our obligations under Australian Consumer Law.
Customers should not arrange a replacement purchase before the investigation has been completed, as this may affect how the original shipment is handled.
10. Damaged Deliveries
Please inspect your package as soon as possible after delivery.
If your rug or other item appears to have been damaged during transportation, please:
- Take clear photographs of the packaging and the damaged item.
- Keep the original packaging.
- Contact us as soon as possible with your order number and photographs.
- Do not dispose of the damaged product or packaging until we have advised you to do so.
We will assess the damage and, where appropriate, liaise with the freight carrier to arrange a suitable resolution.
Damage claims may require photographs and other information requested by us or the freight carrier.
11. Authority to Leave
Where the freight carrier offers an authority-to-leave option, delivery may be left at the nominated location if the customer has authorised this option.
Once a parcel has been delivered in accordance with the customer's authority-to-leave instructions, responsibility for the parcel may pass to the customer, subject to applicable consumer rights and the circumstances of the delivery.
12. Multiple-Item Orders
Where an order contains multiple products, items may be packaged and shipped together or separately depending on their size, availability and freight requirements.
This means that products from the same order may occasionally arrive at different times.
13. Changes to Shipping Charges
Shipping rates are determined by freight carriers and may change from time to time.
IdealRUGS reserves the right to update shipping rates, delivery conditions and eligible delivery locations without prior notice.
The shipping charge applicable to your order will be communicated at checkout or before dispatch where a separate freight quotation is required.
14. Contact Us
If you have any questions regarding your delivery, shipping costs or the status of your order, please contact us through the contact details provided on our website.
When contacting us about an order, please include your order number so that we can assist you as quickly as possible.
Important Note
This Shipping Policy is subject to your rights and remedies under the Australian Consumer Law. Nothing in this policy is intended to exclude, restrict or modify any rights that cannot legally be excluded, restricted or modified.